FAQs
1. What customization options are available for tents?
We offer a variety of customization options, including custom logos, artwork, colors, and sizes. You can choose the design that best fits your brand or event, and we’ll provide a free proof for your approval within 24 hours.
2.Can you help me with my custom design?
Of Course! You're welcome to email us at support@fastcustomtents.com. We have a dedicated team of in-house graphic artists to help bring your ideas to reality.
3. How long does it take to receive my customized products?
Our typical turnaround time for customized products is 5-8 business days after you approve the design proof. Shipping times vary depending on your location, but we offer Rush Production & Shipping Service. If you’re in a hurry and need your order quick be sure to select our rush options. Contact us to make sure we can meet your deadline.
4. Can I order my customized products in different sizes?
Yes! We offer a variety of sizes for our custom products. If you need a size that's not listed, simply contact us for a quote on a custom size.
5. Is the tent material durable for outdoor use?
Absolutely! Our tents are made from high-quality, weather-resistant materials designed to withstand outdoor elements, including UV rays, wind, and rain.
6. Do you provide setup instructions with the products?
Yes, we provide easy-to-follow setup instructions with each order. Additionally, you can find instructional videos on our website to help you set up your customized products with ease.
7. Can I see a proof of my design before placing an order?
Yes, we provide a free proof within 24 hours after receiving your design. You can make revisions until you're completely satisfied with the final design before confirming your order.
8. Can I order a tent without any custom logo or design?
Yes, we offer plain tents as well. You can email to support@fastcustomtents.com and inform us what you need.
9. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. The more tents you purchase, the more you save. Contact us for a customized quote based on your order quantity.
10. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
11. Can I cancel or modify my order after it's been placed?
We will begin production once your order has been processed and the design proof is approved. If you need to modify or cancel the order, please contact us ASAP, and we’ll do our best to accommodate your request.
12. What’s the best way to care for my customized tent?
To ensure your tent lasts as long as possible, we recommend storing it in a dry, cool place when not in use. Clean it with mild soap and water, and make sure it’s completely dry before folding and storing it.